Refund policy

At Avensira, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return it within 14 days after receiving your order.

✅ Do we accept returns?
Yes, we accept returns within 14 days from the delivery date.
To be eligible:

• Items must be new, unused, and in their original packaging.

📝 How to start a return

• Send us an email at help@avensira.shop with your order number and the reason for the return.

• We will send you the return instructions and the return address.

• Do not send items without contacting us first — they will not be accepted.

• Once the return is received and inspected, we will process your refund within 10 business days.

💵 Return shipping costs

• No restocking fee.

• For defective or damaged products: return shipping costs are covered by us.

• In case of a change of mind or ordering the wrong item (customer remorse):

  • Return shipping costs are the customer’s responsibility.

  • We recommend using a tracked shipping method.

💰 Refund details

• Refunds are issued to your original payment method.
  

• Please allow up to 10 business days after we receive your return for the refund to appear.

🚫 What cannot be returned
We do not accept returns for items that are:

• Damaged due to misuse or improper handling

• Worn or used

• Missing the original packaging

📦 Lost or not received returns
We are not responsible for returns lost during shipping.
Please use a tracked shipping service to ensure your return reaches us.

📞 Contact us
If you have any questions regarding returns or refunds, we’re here to help:

• Email: help@avensira.shop